Contact Center Solution Features for Customer Care

Elision Technologies Pvt. Ltd, more popularly known as Elision, offers the best contact center solution. This contact center software can be used for any type of call center. For customer care, this contact center solution offers a wide array of features:

-   Campaign and lead management

-   Multi level Interactive Voice Response (IVR) System

-   Advanced call distribution (ACD)

-   Average talk time and hold time

-   After call work

-   Sticky agent

-   Skill based call routing

-   Longest idle agent based call routing

-   Live call monitoring

-   Call recording

-   Call intervention

-   Voicemail

-   Call logs

-   Live agent monitoring

-   And more

To explore more details of this contact center software, please visit https://elisiontec.com/products/dialshree/