Tac Toys

I bought 2 gel blasters offf them 6 mths + ago and I still am waiting for the postman to bring them

See attached image, it appears like the battery has exploded. My son was using the gun and it started to "sizzle" so I took it off him and it was red hot and the battery was smoking. I took photos, put dirt and water on the gun and threw it in the bin (we were out and I wasn't putting it in the car). I contacted them with the photos and they rejected the issue stating "battery swelling is normal" and because I didn't keep it they aren't interested. Swelling...what about the heat and smoke..... I am concerned these guns are dangerous and would think twice about buying them. Have made a complaint to consumer affairs.

See attached image, it appears like the battery has exploded. My son was using the gun and it started to "sizzle" so I took it off him and it was red hot and the battery was smoking. I took photos, put dirt and water on the gun and threw it in the bin (we were out and I wasn't putting it in the car). I contacted them with the photos and they rejected the issue stating "battery swelling is normal" and because I didn't keep it they aren't interested. Swelling...what about the heat and smoke..... I am concerned these guns are dangerous and would think twice about buying them. Have made a complaint to consumer affairs.

See attached image, it appears like the battery has exploded. My son was using the gun and it started to "sizzle" so I took it off him and it was red hot and the battery was smoking. I took photos, put dirt and water on the gun and threw it in the bin (we were out and I wasn't putting it in the car). I contacted them with the photos and they rejected the issue stating "battery swelling is normal" and because I didn't keep it they aren't interested. Swelling...what about the heat and smoke..... I am concerned these guns are dangerous and would think twice about buying them. Have made a complaint to consumer affairs.

Stay away! Read the reviews and avoid at all means necessary I fell in the trap, faulty product out of the box. Upon reading reviews, i found it was a common problem. I thought it would be a simple process to fix however it was far from! Creating a video of a common problem? really? Just use the video of the first guy, they are all the same thing... Oh wait, that would mean you need to then honor the warranty under consumer law. i get it, lets avoid that topic like the plague and blame everyone but the company itself There are plenty of reviews out there of out of the box faulty products followed by the lack of service, more so the non existent service to help the customer with their issue I really do hope someone reports this company for fraudulent advertising and just a genuine lack of business management knowledge Avoid, Avoid, Avoid

I purchased a M4A1 MK5 (the metal upgraded one) What a load of rubbish it is. Rusted bolts, missing screws, broken sight, aluminium shavings in the barrel, zero pressure seal in the cylinder, the T piece was also in 2 pieces. I haven't shot it yet and it is not useable. I did void my warranty by opening it, which was a good thing I did, because at least I know what the problems are and I can fix them. They dismissed me entirely as a customer and wouldn't even send me a screw to fix one of the issues. Zero customer service. They just stick to the script and if you dont like it then so be it...they have your money. Do yourself favour and talk to your local gel blaster groups some of the guys are super knowledgeable and will build you something much better for far less. This mob ia a joke.

i bought a gun a few weeks ago - still has not arrived. i called them to find out where my purchse was and was told to wait and wati just lost my money STAY AWAY

dodgey fake useless shit pricks - SHUT THEM DOWN

terrible service and horrible company full of blood thirsty vampire shit eaters FULL OF BULL SHIT

Bought 5 packets of gel balls and a shotgun blaster last week. When I opened the box, one of the gel ball packets was ripped open so 10,000 gel balls scattered around and went inside the blaster and jammed it. Sent sn email with photos of the damages and TacToys blaming the delivery guys for this, but I told them how could it be the fault of someone else where the box itself was intact and no damafes at all? Very rude customer service telling to send videos or else I void the warranty claim. I should have listened to online reviews of this shop. Read all the reviews on the web and you will see the true colour of this bullies.

28/12/20Who’s the dock that wrote some of this ppl expect unlimited warranty? ...If u look at all our complaints it that item is already received not working so I think ppl expect to get the working product they paid good money for n a little service when it doesn’t, not worse service than Optus. When u advertise that something has a warranty if it doesn’t work n if u pay the so called guarantee insurance n still get no help. That duck must work for them... check out Reddit...even more compliants on there but now I thank tac toys because of the worst service it made me look for other place and I found plenty who are even cheaper than tac toys.

No, it's really a 1* for me. for piss poor or non-existent after-sales service. It's obvious when a business is behind the phony 5* reviews. A genuine reviewer is unlikely to have a go at critical reviews or rave about consistently substandard quality and rip-off prices. That's a dead giveaway. Ignore those and what's left is pretty horrific. You can fool some of the people some of the time.

No, it's really a 1* for me. for piss poor or non-existent after-sales service. It's obvious when a business gives itself fake 5* reviews. A genuine reviewer is unlikely to have a go at critical reviews. That's a dead giveaway. So ignore those and see what's left.

Please look at forums for reviews of the blasters and not their website before purchasing, bad management, there "comp ready blasters" are just the biggest money grab

My first blaster had issues with shooting gels. Probably the crappy factory gels I used now I know better. So took it back the day after I got it, gave me a new blaster, no fuss, a new magazine too, with 2 packs of free TT gels. Everyone I've seen come into the store with faulty blaster has been given fair and polite service, replacements or store credit of equal value. If it breaks outside of warranty, no store is going to give you a refund. TT will offer some store credit from what I've seen.

They now have the best warranty guarantee in the gel blaster industry. 90 days for most blasters, where other stores only offer 30 days. 6 months for their own Tac Toy range, or premium blasters.

They have cute girls at their stores. All the other stores just have blokes, and aren't very inviting or welcoming to casual buyers.

Love the prices. Compare other retailers to Tac Toys first. Remember you get discount at check-out too if you spend over $250.

In store service is great. Other stores will ignore you while you wander around aimlessly until you go to the counter. Every visit to Darra store, staff have been friendly and served me quickly. When there has been a line up, they apologize and try to serve you as quickly as possible. The store is bit small, and most of their items are locked behind glass cabinets. Some blasters are at the firing range to pick up and test though. Prices are great, usually cheaper than other retailers, and you get discounts the more you spend up to 15%

Worst experience from a retailer I’ve ever had. Never will I do business there. If anything is wrong with your blaster I could almost guarantee TacToys will tell you it’s "normal".

A company that cannot be trusted. Bought a gun here and the gels keep clogging up. Asked them to get it fixed and they said its standard. I asked another store who said it is faulty. Sadly their warranty policy does not meet code of ethics. AVOID!

My son had his gel blaster for 1 week from tactics. After several days the battery failed ot charge effectively. Tonight he has plugged the battery into the gun and the gun connection and the battery has heated up and melted. Unbelievable how dangerous this item is. I have sent an email asking for a replacement. I think my 16 year old will finding out the hard way. If so, I will have to go to consumer affairs and takee it to every level I know.

My MK3 was faulty, they denied to refund the product but provided a replacement. The replacement was even worse, TacToys then refused to refund that blaster. After months I’ve given up on trying to get the refund and have taken this as a very expensive lesson. Do not shop there, they don’t care about the customer what so ever.

Over 2 weeks ago I received a new M4A1 MKIII. It has been marketed as a comp ready blaster with high build and specs quality. Once I assembled and without firing a shot some of the outer barrel segments began to fall off, and I could not get the stock to lock in place. I have never used the blaster. I tried phoning but the call just goes to message with the promise to call back - but no one does call back. I then got on their Chat and was told to make a video of the issue and email it to: contact@tactoys.com.au. I waited 2 days after not hearing anything I got on their Chat again and was told to wait for at least 3 days. I then waited another 2 days - still nothing. Got on their Chat again and was told to send a follow-up email and wait another 3 days - still nothing. Very disappointed I asked for a refund and I was told they do not give refunds. Total BS. DO NOT BUY FROM THESE GUYS.

Odd that some of these people below think that they are entitled to unlimited warranties. This is the gel ball industry, get used to it. It's industry wide, not just this company. Always had a good experience at Tac Toys.

Great service

WHAT A SCAM ALL PRODUCTS ARE REPRODUCTIONS. ZERO CUSTOMER SERVICE TRY CALL THEM LOL WARNING WARNING WARNING

Just the worst, they sell you a product fail to deliver, they say no refund, well the ACCC says otherwise....

Worst customer service i was lucky to get my refund on a preorder which was not evwn in stock yet ,after numerous attempts to get my money back as i lost my job due to coronavirus head office decided not to from the start but Ange was the only helpful one managed to sway them but still lost about 80 dollars they took out for some reason never again and that was my first order and experience with them .All i was asking was for a refund to support my family even when the stock was a preorder very uncompassionate took bout 4 weeks as my number was blocked and no reply to emails i was just lucky i guess to even get something back i hate to see the after service if i did happen to buy a blaster and something went wrong .Shop else where you have been warned dont fall for the sales pitches its just a front .

Sell absolute junk. Purchased a M4A1 V8 which completely failed after 3.5 months after minimal use (half a pack of gel balls used). Refuse to fix anything after the 3 month warranty expires because 'head office' has a strict policy on this. No doubt they do given the amount of money they are making on parts and labour repairing their junk products.

Oh no looks like I'm the latest to be stung by Tac Toys. Bought their M4A1 mk3 and it was not what was advertised and they don't want to deal with the problem. DO NOT BUY FROM THESE CROOKS

I always had a great experience and have been there multiple times, weird that the below happened, have a feeling it is some competitors.

Tactoys are only interested in helping in-store customers. They don't answer the phone and take far too long to carry out repairs on already defective products. Corey talks a nice game, but is a very bad liar. He & another staff member told me two conflicting stories regarding my defective product, when I brought this to his attention, he abused me and hung up. Don't fall for his "nice guy" persona. It's a cheap marketing trick.

I received similar treatment from Tactoys. I ordered a pre-order blaster on January 11th waited a month for it to arrive, only for it to be defective straight out of the box. I sent it back only to be told I would have to wait 2 weeks for it to be repaired as other blasters are being customised. Given that I've already paid upfront for a defective product, it should either be replaced immediately with a brand new one or repairs carried out instantly. It still hasn't returned and IF it does, it will have been 2 months since I purchased it. Steer clear.

Dodgy at best, from my experience

This is a true and honest experience I had with Tac Toys.I received a gel blaster/gun as a gift, it was missing a significant part, the butt. So I could not use it until I returned the gun, which was exchanged for another. The replacement gun has a faulty battery charger (The charger flashes red and green 24/7), which I questioned. I rang the phone number 5 times over a period of 5 hours, each time the phone went to a message saying the phone number was not connected(or words to that effect). Eventually my call was answered, and when I told them I have tried several times to contact them re: my dissatisfaction I was told that they are too busy to answer the phone!! So after explaining the issue with my gun I was told that a replacement charger would be posted out on the following Monday, as luck would have it I have not received the battery charger after 7 days( and I'm in Brisbane). I was told not to use the charger I had as it could damage the battery. So therefore as a direct consequence of my piss poor customer service I could not recommend dealing with Tac Toys. Oh but they did give me a put of pellets with the replacement gun.