EXAM
ITIL-4-Foundation
Exam Dumps Service
Management Concepts: This topic introduces
key concepts of service, service management, and value. It includes the
definition of the service, the concept of stakeholders, the product and the
outcome, and the relationship between the product, service, and resource. Four
aspects of service management: ITIL 4 introduces four aspects that must be
considered when designing and managing services. These aspects are organization
and people, information and technology, partners and suppliers, value flows and processes. ITIL Service Value System and#40;SVSet#41; :
SVS represents a model of how all
components and activities of an organization work together to facilitate
value creation through IT services. It includes
guiding principles, governance, service value chains and practices. ITIL Service Value Chain: This topic explores
the six activities that make up the core of
ITIL SVS. The activities are Plan, Improve, Interact, Design and
Transition, Acquire/Build and Provide and Support. Each ITIL-4-Foundation Dumps activity contributes to
creating value for the service. ITIL Guiding Principles: There are seven
guiding principles in ITIL 4 that provide organizations with guidance for
adopting and regulating service management. These principles include focusing
on value, starting from where you are, progressing iteratively with feedback,
collaborating, and fostering visibility, thinking, and working holistically.
possible, keeping it simple and practical, while optimizing and automating.
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