Salesforce Digital Engagement SMS
Salesforce Digital Engagement is a suite of tools designed to help
businesses connect with customers across multiple digital channels. One of the
standout features is Salesforce Digital Engagement SMS,
which allows companies to engage in real-time, personalized conversations with
customers via text messages. SMS is a highly effective way to reach customers,
with open rates significantly higher than email. Through Salesforce, businesses
can send automated reminders, promotions, and customer support updates—all
while maintaining a high level of personalization. The integration ensures that
SMS conversations are captured in Salesforce, enabling customer service teams
to have a full view of the customer’s journey.
https://360smsapp.com/blog/using-salesforce-digital-engagement-heres-how-to-enhance-your-messaging-and-customer-interactions/