Kraft Direct
6 Ross Place Wetherill Park, Sydney, Sydney South, NSW 2164
This beautiful brown petal mandala square floor pillow adorned with elephants, and a symmetric star design would look beautiful anywhere its placed.
1.00 out of 5 from 1 reviews
Date: 03/10/2017DO NOT BUY FROM THIS COMPANY.
Mandala doona cover looked beautiful online. Selected "sky blue chakra" in a single bed.
What we got first up, was way to small for our standard single doona. When we asked for a refund, we got an apology for inconvenience and advised they would send a second.
The second doona cover arrived and it too is too small (barely bigger than the first one). The material is very thick, and rough. Too rough for a pillow case for your face. And the colours are green and blue, not at all like the 'sky blue' mandala pictured online. It looks a lot like a different pattern which we did not order.
KraftDirect did no respond to our subsequent emails r the problem and when we took our dispute to Paypal, they claimed we were 'gaming the system' to 'fleece merchants'. I cant remember ever needing to put in a complaint to paypal before and I am very disappointed at their response to decide against us. And I am INSULTED by the merchant's attitude and response. Far from their espoused practises and company philosophy.
So I am now trying to claim through my bank and posting warning reviews where I can to warn others that they do not deal with issues in their products well. A big disappointment and costly one too.
The 'doona covers' will be going in the bin as what I am going to do with them as they DONT FIT THE DOONA!